Terms and Conditions
You agree that the following terms and conditions (“Terms and Conditions”) shall govern your use of this website and your
transactions including purchases of services and/or merchandise from King Metals. Please read them carefully. King Metals reserves
the right, at its sole discretion, to change, modify, add or remove any portion of the Terms and Conditions, in whole or in part, at
any time. Changes in the Terms and Conditions will be effective when posted. In these Terms and Conditions: “King Metals” shall
have the same meaning as King Architectural Metals; “You” or “the customer” means a person, firm or company who has entered
into a transaction, including purchases of services and/or merchandise, from King Metals; “products” or “merchandise” means all or
any of the products offered for sale by King Metals.
No Minimum Order:
We have no minimum order policy. Each order, large or small, is appreciated and shipped with the same care and attention.
Terms of Payment:
We accept Debit and Credit cards, (VISA, MasterCard, Discover and American Express). Credit cards will be pre-authorized at time
of order and adjusted at time of shipment. We also offer, at no additional cost, Check By Phone processing to our COD customers
who wish to avoid COD charges. Company or personal checks will be accepted upon approval by the credit department. The
returned check fee is $25.00. Online Bill Pay is also available through KINGMETALS.com. New accounts may be shipped COD,
Certified Check or Money Order. Credit terms are Net 30 upon receipt and approval of a signed credit application. Payments on a
Net 30 day account using a credit card are subject to a 2.5% fee. There is no fee if the credit card is used at the time of shipping.
Pricing:
Prices are subject to change without advance notice. All shipments will be processed at prices prevailing at the time of order
confirmation. Price quotes are valid for 30 days, except for stock length steel.
Merchandise Information:
Merchandise specifications, dimensions, capacities, weights, etc. are kept as up to date as possible, but are subject to
change without notice. There might be slight dimensional variations due to many of our components being hand-made. For
specific merchandise information or measurements, a King Metals’ representative should be contacted. King Metals makes no
representation or warranty concerning the merchantability of the merchandise or their suitability or fitness for any particular purpose
or use.
Shipping:
Each order is shipped the same day it is placed (subject to in-house stock, credit approval and carrier pick up times). All orders
are F.O.B. from our warehouses in Dallas, Los Angeles and/or Baltimore. Shipments may be subject to additional charges such
as residential delivery, lift gate service, COD fees, oversize shipment, re-consignment, metro delivery, and other fees. On all LTL
(Common Carrier) shipments someone must be present to unload material and sign Delivery Receipt. ALL damages and shortages
MUST be noted on the Delivery Receipt at the time of delivery. Any concealed damages must be reported within 24 hours.
Commercial ground (UPS and FedEx) shipments require signature. All shipping quotes are estimates only and final packing may
affect final charge.
Back Orders:
Items that are out of stock will be automatically back ordered and shipped F.O.B. from our warehouses as soon as they are
available. Any unwanted back orders should be cancelled immediately. The cost of back-ordered material and applicable freight
charges will be due at time of shipment.
Special Order Items:
King Metals is happy to order custom size items or large quantities as Special Orders. A 50% deposit is required on all Special
Order items as well as a signed Special Order Authorization form prior to King ordering from our vendor.
- Special Order items cannot be cancelled or returned.
- An Authorization Form with signature is required if using a credit or debit card for deposit.
Warranty and Limitation of Liability:
All merchandise is produced to standard and commercial tolerances. King Metals warrants that products will be free of defects in
materials and workmanship for a period of twelve months from the date of purchase provided that no third-party manufacturer’s
warranty is provided which in such cases you will look solely to the manufacturer’s warranty. Except as expressly provided here and
to the fullest extent permitted by law, King Metals hereby disclaims all warranties, conditions or other terms implied by statute or
common law with respect to the goods and services provided, including but not limited to any implied warranty of merchantability,
suitability or fitness for purpose. The customer is responsible for testing and verifying the suitability of the product for its intended
use. The above warranty states King Metal’s entire responsibility in relation to the products and is in substitution for all other
warranties and representations, express or implied, statutory or otherwise which are hereby expressly excluded.
King Metals excludes and disclaims any liability of loss of contract, loss of profit, loss of revenue and loss of business, whether
direct or indirect, and any incidental, indirect, exemplary, punitive, special or consequential loss or damage of any kind whatsoever
arising out of or in connection with transactions, including purchases of services and merchandise from King Metals, whether or
not such party was advised of the possibility of such damage and whether based in breach of contract, tort or any other theory at
law or in equity. King Metal’s liability, if any, is limited in tis sole discretion to: 1) issue an in-store credit of Buyer’s purchase price;
2) replacement of merchandise; or 3) repair of merchandise. King Metals is not liable for any loss, damage or compensation to
third parties resulting from the from the use of the product. Labor and travel expenses are not covered. Please refer to the Access
Control section of the RETURNED GOODS portion of this document in reference to warranty and liability for those respective items.
Technical Advice:
King Metals makes no warranty of results obtained as a result of technical advice furnished by King Metals. The customer shall test
and verify suitability for intended use. All drawings and dimensions shown in our catalog or design concepts are for reference only.
Claims and Returns—Please Inspect the Shipment Immediately.
King Metals makes every effort to ensure your order will be shipped to the highest standards of quality. In the event that an error or
damage occurs, follow the steps below for all orders. Damages, overages, and shortages must be reported within 5 business days
of receipt by (72 hours for Access Control items):
- Notify King Metals’ Customer Service Center at (800)-542-2379, option 2.
- Retain the merchandise AND packing material for inspection by the carrier for a minimum of 30 days.
- In order to receive replacement product or to file a claim, shortages and/or damages must be noted on the bill of lading at the time of delivery by the individual receiving the shipment.
Any damage or loss incurred in transit is the responsibility of the carrier. Providing the Bill of Lading is signed correctly and
notification is made within five (5) business days, our Customer Service department will be happy to process the claim.
Returned Goods:
Prior to returning material, you must contact Customer Service at (800)-542-2379, option #2. An RMA (Return Material
Authorization) number is required for all returns. Returns unaccompanied by an RMA cannot be accepted. For prompt credit
processing, please put the RMA number on the package(s) being returned. Stock items ordered in error may be returned for credit,
at the customer’s expense, within 30 days and are subject to a 20% restocking fee or $10 minimum. We will be pleased to issue an
in-store credit upon King Metals’ inspection and approval. Special ordered and discontinued items cannot be returned. Returns
over 30 days from invoice date may not be accepted. Unused credits will expire two years after the issuance date. Please have your
invoice or order number on hand when calling. Access Control items cannot have been installed and must be in original packaging,
including all components and manuals, and are subject to a 25% restocking fee. Access control shortages and/or damages must be
reported within seventy-two (72) hours of signed receipt of product. Any returns for non-King related issues will be subject to a 25%
restocking fee and must not be opened or installed. We will be pleased to issue an in-store credit upon King Metals’ inspection
and approval. An Access Control Specialist will process all warranties through the manufacturer on behalf of the Customer for
products purchased from King Architectural Metals at no additional charge. Prior to processing a warranty claim, and as part of the
warranty process, a remote phone call must be placed to King Metals from the installation site. The Customer must be prepared
to perform a series of tasks, directed by an Access Control Specialist, which may include, but not limited to the use of a volt meter
and field technical/diagnostic examinations of the equipment. All warranty exams are performed in compliance with the individual
manufacturer’s evaluation steps of their product. Any product damaged due to an installation error, power surge, natural disaster or
weather-related occurrence is not covered under warranty.
Please allow two (2) to four (4) weeks for the warranty process (in some rare instances, longer). However, all steps will be taken to
make the process as short as possible. Routinely, most manufacturers will repair, instead of replacing merchandise. For this reason,
King Metals does not recommend purchasing advance replacement parts during the warranty process. Any advance purchase(s) of
this nature will not be reimbursed in instances where manufacturers repair, rather than replace the warranted item(s). The Customer
is responsible for all shipping charges on warranty and non-warranty claims, unless specified by the manufacturer. Non-warranty
items will not be repaired until authorization for repair charges has been granted and the Customer will be responsible for all repair
costs. For any warranty questions, please call 800-542-2379, ext. 5 for the Access Controls Department.
Note:
Any product cut, drilled, painted or altered in any way by the customer is non-returnable. Any loss incurred for labor, time and
shipping is not covered. King Metals has no control over end products fabricated with the merchandise purchased from King
Metals or the installation procedures used. No warranty is expressed or implied. All material must be inspected for quality before
installation.
Any returned merchandise must be shipped back to King Architectural Metals via UPS, FedEx, or LTL. Material should not be
returned via USPS (Post Office) due to insufficient Proof of Delivery. Any packages which come to King Architectural Metals via
USPS (Post Office) are subject to refusal.
Prices subject to change without notice. Though every effort is made to ensure the accuracy of our information, King Metals cannot
be responsible for errors which result from unforeseen technical issues.
Intellectual Property:
King Metals is and shall remain the sole owner of the copyright, trademark design rights and any other rights in the merchandise
and any data or information supplied by King Metals.
Force Majeure:
King Metals shall not be liable to pay compensation if it fails to deliver or delays delivering any merchandise as a result (whether
directly or indirectly) of any strike, lockout, fire, flood, inability to obtain materials, breakdown, delay of supplier or carrier,
government act, regulation or any other cause beyond its control.
Governing Law and Venue:
Your transactions, including purchases of services and/or merchandise from King Metals, and the construction, validity and
performance of these Terms and Conditions shall be governed in all aspects by Texas law without giving effect to its conflict of laws
provisions or your actual state or country of residence. Any claims, legal proceeding or litigation arising in connection with these
Terms and Conditions and/or King Metals will be brought solely in the courts located Dallas County, Texas, and you consent to the
jurisdiction of such courts.